Agreements & Cancellation Policy

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Agreements

OWNER & GUEST AGREE

Hawaii Weeks is a fee for service direct digital marketing service and not a rental company.

GUEST AGREES
1. To abide by policies set by the resort management, refrain from loud noise.
2. Guest is responsible for any damages.
3. No pets shall be allowed in vacation property.
4. To pay all fees in full at the time the confirmation is provided unless payment arrangements have been set up. If payments have been set up guest agrees to pay in full 2 months prior to check in or sooner if possible.
5. To pay all hotel tax tabs and parking fees if any upon check out.
6. Funds are released to owners after guest has checked in.

OWNER AGREES
1. Owner agrees to add guest name and provide a confirmation number for reservation within 48 business hours.
2. Owner agrees to the marketing/processing service fees of Hawaii Weeks.
3. Funds are released to owners after guest has checked in.

THE RESERVATION PROCESS

⦁ Once you have completed the HOLD on a week, we will have your name added to the reservation as a guest.

⦁ We will email the updated reservation to you within 24-48 business hours.
⦁ Payment is due at this point according to your agreement.

PAYMENT BY CREDIT CARD
⦁ If you are paying by credit card, we will invoice you via PayPal, where you can securely use your PayPal account or credit card to fund (3% processing fee).

PAYMENT BY MAILED CHECK
⦁ If you are paying by check, please make your check out to MAUI RED LLC. for the initial funding. A personal check is acceptable. Please send to the address on your agreement.

PAYMENT BY DIGITAL CHECK
⦁ Please email a clear picture of the filled out check front and back to gordon@hawaiiweeks.com so we may do a digital deposit of it.
⦁ Once the digital deposit is accepted, we will notify you by email. At that point you will not be required to physically mail it, but should keep it in your file as your copy.

Hawaii Weeks is a fee for service direct digital marketing service and not a rental company.


CANCELLATION POLICY

Hawaii Weeks offers a 100% refund of any and all funds paid if we cannot provide a resort confirmation from the owner for the dates as posted. 

Hawaii Weeks guarantees a 100% refund of any and all funds paid in the event of a cancellation for any reason in the first 48 hours after your guest agreement has been completed. 

Hawaii Weeks offers a guaranteed 100% refund of any and all deposit funds paid.  After 48 hours and once a confirmation has been provided, if a cancellation is 31 days or more from check in date.

If cancellation is for COVID-19 interruption reasons, Hawaii Weeks offers a guaranteed 100% credit of any and all deposit funds paid up to 24 hours prior to check in. These funds can be used for future bookings.

If a guest must cancel less than 31 days from check in for non COVID-19 interruption reasons, Hawaii Weeks and the owner do also agree in all cases to make every effort to re market the week to recover additional credit toward future bookings for our guest. The amount of additional funds recovered from a re-marketing effort cannot be guaranteed, but if we are able to re market the week successfully, your refund credit can be up to 75% but will never exceed a 75% refund of any and all total funds paid do to the cost and time involved in the re marketing effort.

This is the entire agreement between the parties, any changes, amendments, or modifications herein shall be void unless the same are in writing and signed by the parties hereto.  The guest and owner agree to the terms stated above and have read, understand, and agree to the terms of this agreement.